Last Thursday’s Downtime
Here is more information on last Thursday’s downtime:
Beginning at 8:47 PM EST, our network accessibility was impacted by a major fiber cut (near Atlanta), which physically damaged a network line in use by one of our upstream providers. This provider handles what is known as our route advertisement, and because their connectivity was impacted physically, ours was impacted virtually, as traffic was unable to be directed to the datacenter where our server is located.
The provider’s crews worked as quickly as possible to place new fiber and bring things back online, and we’re grateful that they used all their resources to resolve this issue, just as we would utilize all resources available to us to resolve any issue we could control. The network returned to normal at 2:57 AM Eastern US time. During this time, our server was not actually down, and nothing on the servers was affected.
I apologize for the inconvenience! We don’t like downtime any more than you do, but there is nothing we can do to prevent this type of thing from impacting us. Fortunately, it is a rare occurrence!