Ministry Assistant FAQ

For more answers to frequently answered questions, please visit our Knowledge Base.

Q. How often is Ministry Assistant updated? Is there a charge for updates?

Maintenance updates of Ministry Assistant (e.g. v2.12, v2.13) are released regularly as problems with the program are reported and fixed. These updates deal primarily with fixing bugs, although we have been known to sneak in a new or improved feature. 

Minor updates (e.g. v2.1, v2.2) contain new features and enhancements to current features as well as any outstanding bug fixes.

Maintenance and minor updates are a free download. If you purchased a CD-ROM within thirty days of the release of a maintenance or minor update, we will replace the CD-ROM free of charge, otherwise there will be a $10 USD charge for a new CD-ROM (plus shipping).

Major updates (e.g. v2.0, v3.0) contain major improvements to the program. There will be a small charge for these updates. You will be able to download the update or receive it on CD-ROM for an additional $10 USD (plus shipping). If you purchased a CD-ROM within thirty days of the release of a major update, there will be no additional charge for the CD-ROM.

Q. How do I determine the version number of the program I am running?

The version number is displayed on the splash screen (the screen that is displayed when the program first runs) and on the About window (displayed by selecting Help->About from the main menu).

The version is displayed in the following format: major.minor.revision.build. An example might be 1.2.0.3. In this case 1 is the major version, 2 is the minor version, 0 is the revision, and 3 is the build number. You will also see the version displayed and referred to in a more 'user-friendly' format. This format is derived from the major, minor and revision numbers. In this case the public version number is 1.20.

It is important to report the full version number when contacting technical support.

Q. Do I need to register or purchase a separate copy of Ministry Assistant for each person at my church who uses the program?

You need to license as many copies as might be used simultaneously. Once you have purchased the program, you can buy additional licenses at a reduced rate.